Mr Justin Milne's plan to provide consumers with objective resolution of complaints without debate

The appointment of Justin Milne, an NBN board member and friend of Malcom Turnbull as the new chairman of the ABC; preserving the subservience of the Coalition government and Malcolm Turnbull to the ABC, is no surprise.  But the appointment of Mr Milne should concern consumers in general, given his corporate record and the statements he has made in the media, after the announcement of his appointment.   The NBN fiasco is now generating a maelstrom of consumer complaint, through its monumental failure to deliver a commercial product.  Mr Milne was formerly an executive of Telstra, a company notorious for poor service and failure to act on consumer complaints.  Now he is chairman of an organisation which is subjected, on a daily basis, to the complaint, that it is no longer "Our ABC", being instead, an activist arm of left wing ideology.  Mr Milne is not so gormless to deny there are no complaints of political bias against the ABC.  Instead, he claims that there is no bias, at all, at the ABC, and complainants are mistaken.  He then goes on to say, that in the future, machines (computers) , will handle consumer complaints.  He claims that machines can read and understand information or news in a more objective way than human reviewers.  His view is that personal opinion should be discarded in favour of opinion manufactured by machines.  There will be no debate. The hearing and judgement of consumer complaints shall be the sole province of machinery.   Phew!  George Orwell's "1984" is no longer behind us.